Paperwell
A private PDF editor for iPhone, iPad and Mac. Edit, fill, sign and redact with everything running on the device: no uploads, no accounts.
Healthcare operations advisory · Boston, MA
Kinsman Consulting helps digital health and tech-enabled care companies build the operation behind the care: delivery, staffing, revenue cycle, quality systems and the payer evidence that wins contracts. Led by Sean Kinsman, DPT, OCS, a board-certified orthopaedic physical therapist who has run national care delivery from employee #12 to 30,000 patients a year.
Results from operating roles at digital MSK, stroke navigation and value-based care companies.
| Measure | Before | After | Context | |
|---|---|---|---|---|
| Time to first visit | 16 days | 72 hours | Protera Health. Held through a 30% volume surge by rebuilding SOPs and predictive staffing. | |
| Enrollment conversion | 14% | 55% | Kandu. In three months, by moving qualification to the bedside and pulling clinical data from Epic and HIEs. | |
| Gross margin | 30% | 55% | RecoveryOne. Then held at 55% on a $10M delivery P&L. | |
| Members served | 1,000 | 5,000 | Protera Health. Fivefold growth with a team of 32. | |
| Provider network | 0 | 150 providers | RecoveryOne. Recruited, credentialed and licensed in all 50 states in six months. | |
| Claims collections | $0 | $2M | Kandu. First year of a revenue cycle function built from scratch. | |
| Payer savings evidence | none | $53 PMPM | RecoveryOne. 24-month, Wakely-validated claims analysis for engaged members. |
Engagements centre on taking companies into regulated, payer-funded care.
Actuarial ROI evidence, payer contracting, and operating plans for CMS Innovation Center models and remote therapeutic monitoring.
Capacity and staffing models, contracted clinician panels across 50 states, access times and enrollment conversion.
FDA quality management systems, clinical governance and launch plans for patient-facing software.
LLM tools, claims automation and reporting layers built into the workflow, with clinicians kept in the loop.
Products built in-house where the operating problems keep repeating.
A private PDF editor for iPhone, iPad and Mac. Edit, fill, sign and redact with everything running on the device: no uploads, no accounts.
Honest interview debriefs for Mac. It records and transcribes your video interviews on your own computer, then scores every answer with the evidence and the fix, after the call and never during it.
A physical therapy support assistant built for value-based MSK programmes. It answers only from verified PT evidence, screens for red-flag symptoms, and keeps a licensed physical therapist reviewing what patients see.
Not yet available to patients.
An AI-assisted talent studio that does the research and drafting for hiring, with every outreach message approved by a person before it goes out.
Sean joined RecoveryOne as employee #12 and was promoted twice, to EVP Operations and Chief Clinical Officer, leading 250 people across care delivery, clinical product, evidence and quality through Series B and C. He later built the revenue cycle at Kandu and rebuilt access at Protera Health. Today he advises Tonal on its healthcare launch, alongside other digital health companies.
He started as a clinician and runs operations like one: find what is failing patients, fix the system, and measure it.
For advisory engagements, fractional operating work and executive roles.
sean@kinsmanconsultings.com